Hendricks Power commits to uninterrupted service; closes lobby
In response to COVID-19, Hendricks Power Cooperative will be implementing new steps to protect its members and employees.
Until further notice, Hendricks Power will not be disconnecting any member’s electric service due to non-payment, allowing members experiencing financial challenges additional time to provide payment. Members should expect continued delivery of billing statements, as usage readings will continue. During this time of uncertainty, members with concerns should contact Hendricks Power to discuss flexible payment arrangements and other available billing options. Members are also encouraged to pay what they can to avoid facing larger bills moving forward.
“It is very important that you contact us if you are unable to pay your bill,” stated Dana Cochran, Director of Marketing at Hendricks Power. “We have always been committed to helping those in need and will continue to uphold our practices during this time. We ask that members also help us get the word out to those who may be in need as well.”
Beginning Tuesday, March 17, Hendricks Power will also be closing its lobby. Members are encouraged to make payments from home. Bill payments can be made via phone, by calling the office at (317) 745-5473, online at https://hendrickspower.com, or on the SmartHub desktop and mobile application. A drive-up kiosk and drive through are also available.
“We are focused on maintaining a healthy workforce and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide necessary services,” stated Greg Ternet, CEO. “Our linemen and services crews will continue to respond to outages and other emergencies while adhering to the U.S. Centers for Disease Control’s safety guidelines.” Ternet also added that incoming service orders and account updates will continue to be completed.
Services that are not urgent or time-sensitive, but require in-person customer contact, such as energy audits, will be rescheduled. Hendricks Power staff will contact members to update them and reschedule those appointments.
Hendricks Power is also urging members to be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. If you get a call from someone claiming to represent Hendricks Power that make threats or demands immediate payment, please hang up and call (317) 745-5473.
Edited press release
Photo credit: Hendricks Power Cooperative